Customer Success Services

 
Success_Banner.jpg

What we do

The RONOS Group offers a unique expert customer success outsourcing model that allows you the insight to obtain, retain and gain from your existing customer base.  Through the use of net promoter score and customer engagement score surveying, we supply you with the data to measure the health of your existing customer base.  However, we put that process on steroids by calling each respondent and unbiasedly gaining the insight to what is necessary for your teams to improve.  It is impossible to gain this insight from within your company – so we do it for you. 

Ultimately, our purpose is to increase your customer retention and grow your customer base. This requires insight that drives process within your organization. Simply put, eliminating the inter-departmental friction necessary to increase your retention rate is most efficiently and effectively done without outside, unbiased, outsourced help.


What makes us unique?

We know customer success from a practitioner level and have built our process over many years of success and failure.  We have seen firsthand by driving organizational change centered around the customer and how it has positively impacted the revenue and valuation of the company. 

Your team is great at handling the urgent requests of customers – there’s a new one every day.  So, perhaps, gaining the insight into the issues that are requiring resolution are not readily seen.  We know how to find the insights necessary to turn detractors to promoters.

Even if you have a world-class NPS, do you take the time to mine that data for leads for your sales team?  Your customers are your greatest source of new leads but do you take advantage of that competitive weapon?  This is why it is so important that your outsource customer success partner also understands at practices customer centric selling methodologies – just like The RONOS Group.

What makes us unique?

 
Icon_Mountain.png

We know customer success from a practitioner level and have built our process over many years of success and failure. We have seen firsthand by driving organizational change centered around the customer and how it has positively impacted the revenue and valuation of the company. 

Icon_Bolt.png

Your team is great at handling the urgent requests of customers – there’s a new one every day. So, perhaps, gaining the insight into the issues that are requiring resolution are not readily seen. We know how to find the insights necessary to turn detractors to promoters.

Icon_Dollar.png

Even if you have a world-class NPS, do you take the time to mine that data for leads for your sales team? Your customers are your greatest source of new leads but do you take advantage of that competitive weapon? This is why it is so important that your outsource customer success partner also understands at practices customer centric selling methodologies – just like The RONOS Group.